FAQs

Yes. Please enter the UK address you would like the order to be delivered to when completing your order. Please note, deliveries are made between 7.30am and 5.30pm Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned and a re-delivery charge may be applicable to your order.

All orders are dispatched as soon as possible. Depending on your order, the average time frame for dispatch is 2-4 working days, however for larger items, dispatch can take up to 10 working days.

Please note, delivery is made between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our despatch depot and a re-delivery charge may be applicable to your order.

Yes. The best place to also check out our smaller items is our social media. We are more than happy to send items out that are available from our shop, but do not appear on our website. Royal mail charges for delivery will be applied to these items.

If you are looking for something in particular that you feel we may be able to help with, please do get in touch. We are happy to see if we can source particular items for you and if you have seen this elsewhere, we will endeavour to see if we can beat the price too!

Not a problem. Please contact us as soon as possible.  If the item is already out for delivery, we would require you to send the unopened item back and issue a refund once received. Please contact us for the address for any returned items.

If you receive goods that are faulty or incomplete on arrival, you must notify us via email within 24 hours of receipt of the item. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. We may ask for photos and we will sort the issue out for you either by replacement or refund depending on the circumstances.

Sadly, no. Our website focuses on items from Eastern Breeze that unfortunately we do not have the space to have on sale in our shop premises. You are more than welcome to pop into the shop and place any website orders directly with us. We’ll take all your details and payment at the shop and sort everything out for you.

Yes. By turning into Beaconsfield Road from New Chester Road, there is plenty of on road parking with no restrictions. Eastern Breeze is easily accessible from here.

Yes. Not going to be home? If it is easier for you, and you would like to collect your website order from our shop, please get in touch with us. We’ll take your order directly from you, complete all the details, take payment, and notify you when your order is ready to collect from us.

If you are wanting to purchase from our website then you can do so 24 hours a day, 365 days a year. If you are looking to visit us in-store at our Wirral shop then you can click here for our opening times and full address.

If you have signed up to our mailing list to receive our newsletter, then you can unsubscribe at any time. The easiest way to do this is to click on the unsubscribe link that you will find at the end of all newsletter emails. Alternatively, you can send us a message here requesting that you wish to be removed from our mailing list.  Once you have submitted your request please allow 24 hours for the changes to take effect. After this period you will no longer receive newsletter emails from us.

Please note, that if you purchase a product from Eastern Breeze you will still continue to receive confirmation emails relating to your purchase.

We use Cookies and similar tracking technologies to track activity throughout the website and to store certain information. They also allow us to improve and analyse our website. Our cookies are a mixture of persistent and session cookies. You can read a full breakdown of all the cookies that are used throughout the website and how long they persist for in our privacy policy.

Put very simply, Hygge, (pronounced ‘Hoo-gah’) is a Danish concept embracing a cosy quality that makes a person feel content and comfortable.